RETURNS AND EXCHANGES
Unopened items may be returned or exchanged for up to 14 days from the purchase date. The necessary purchase proof and documents must be provided along with the unopened product to qualify for a return or exchange. Unfortunately, we do not offer any returns of exchanges on opened items or items that have gone past the 14 day period of purchase.
DAMAGED OR INCORRECT GOODS
It is the important that the customer fulfil his/her responsibility to review the goods prior to opening. Goods received, even in the event of incorrect supply, shall only be accepted for re-supply or credit, if the goods are unopened and in their original condition.
We always aim to package your products so they will arrive to you in perfect condition, but we do understand that once your package leaves our warehouse there is a possibility it can be damaged. In this case we would like you to contact us immediately for further instruction.
All goods returned to us will be closely inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of us or a refund issued. In the case of non-faulty goods returned to us, we reserve the right to deduct the standard restocking fee from any refund issued, or to resend the goods to the customer at the customer’s expense.
At No Days Off Supplements we promise to have your orders dispatched and delivered as fast as humanly possible. As long as you have a postcode you can be confident in knowing we can get it to you quickly and effectively.
We deliver Australia wide with orders usually shipped the day they are placed.
We try to provide you with the fastest possible dispatch by ensuring we use the fastest services to your area where ever that may be. We try to ship the same day or the next so there is no delay in getting your products to you quickly and safely. No Days Off Supplements we understand that you want to get your products delivered quickly and without complication so we strive to make sure this happens each and every time. We are incredibly appreciative of our customers and the trust they put in us so we will always strive to ensure that you get your delivery fast and straight to your door with no fuss. Shipping & Handling Costs A) Our shipping and handling fee is a flat $9.99 Australia wide or FREE DELIVERY on all orders over $99.00. We encourage our customers to reach this amount to allow them to take advantage of the FREE DELIVERY offer.
Ordering & Delivery
After choosing to place an order with No Days Off Supplements the following process will take place during business hours (9am-5pm Monday – Friday EST).
- You will receive an initial confirmation email that your order has been received and is being packed by our staff.
- Once the goods are dispatched from our distribution centre you shall receive another email advising your delivery has been successfully shipped.
- Goods are packaged in a discreet manner which shall prevent product damage during transport.
- Goods ordered shall be dispatched via the fastest method, same business day.
- Goods are sent from Western Australia and can be air or road freighted. We utilise multiple transport services to ensure you receive your goods as soon as possible. Depending on your location and area some remote locations may take additional time over the regular overnight service. To ensure the quickest delivery we suggest using a physical address as opposed to a P O Box when possible. We still deliver to PO Boxes but due to Australia Post freight limitations this may be slightly slower.
- If you are wishing to track your shipment, we provide tracking numbers on all items shipped and will be emailed to you on shipment of the goods. We store all of your shipping information including tracking and consignment numbers to ensure we can quickly check the status of your order if required. Shipping information and tracking is provided free of charge and is there to assist you after your purchase.
- For your security, some deliveries do require a signature on receipt. There for delivery should be to an address where someone is available to receive and sign for the goods during business hours. In the event no one is available to receive delivery, a card shall be left advising the package is collectable at the nearest Courier or Australia Post depot.
- Should you wish for deliveries to be left without signature (i.e. front door etc). This should be noted on your order comments and we shall be pleased to oblige on small value orders No Days Off Supplements has no responsibility for any lost or missing deliveries in this situation). All large value orders which are determined by No Days Off Supplements, for security reasons do require a signature.